Chances are, you will experience a problem after your furniture's 1-year manufacturer warranty has expired. MFS protection plans offer 5-year coverage on furniture and 10-year coverage for mattresses.
A Furniture Protection Plan is not a warranty. Warranties cover manufacturer issues with the product. Typically the damage associated with a warranty is caused by an issue with the design, workmanship, or quality of materials, and is not caused by you. MFS Plans provide you with a furniture repair expert when you need one — from our network of thousands of furniture technicians across the United States who can:
CLEAN ACCIDENTAL STAINS SUCH AS:
Food and beverage stains
Lipstick, nail polish, cosmetics
Human and pet bodily fluids
REPAIR ACCIDENTAL DAMAGE SUCH AS:
Punctures, rips, cuts, tears, and burns in most leathers and fabrics
Burns, heat marks, scratches, and gouges in wood
Springs, frames, and certain mechanisms
Our furniture experts offer live, fast and friendly service when you need help with a problem covered by your protection plan. You also can file claims online or via e-mail.
Your furniture will be replaced if our experts are not able to solve your covered problem. No worries, no problem.
Your Protection Plan is valid from the date of delivery in all fifty (50) states of the United States of America and the District of Columbia. Please refer to your Protection Plan for important details.
When I purchase a Protection Plan, are you spraying a product on my furniture to prevent stains?
No, your Protection Plan is a “dry” plan which means that rather than pretreating the furniture with a product intended to prevent stains, we will address and clean stains as they occur. This allows you to rest easy that you have purchased a product with an environmentally friendly practice.
Your warranty is non-transferrable and therefore cannot be transferred if the furniture is sold or given away.
Leather/vinyl cracking and peeling is not a covered issue. This is because, in our experience, leather cracking and peeling is normally a condition that occurs as a result of wear, maintenance, or the quality of the furniture and how it is holding up over time. We do not make or manufacturer the furniture so how it is made or how it holds up from normal usage is not something we are able to address. General maintenance and cleaning of the furniture is the customer’s responsibility.
Stains or damage from normal wear and tear is not covered by a MFS Furniture Protection Plan. Wear and tear occurs with ordinary, everyday use of your furniture. Furniture Protection Plans are designed to cover stains and damage caused by a specific incident. Overall cleaning is not covered as this is considered maintenance for normal wear and tear as opposed to the spot cleaning provided by the plan for accidental spills.
Damage caused by pets from “beaks, teeth, paws, or claws” is not a covered issue; however, your Protection Plan may cover damages caused by pet bodily fluids. Please refer to your Protection Plan “Coverage” section for more information.
Your Protection Plan does provide coverage for a spot cleaning for covered stains as listed in your Protection Plan. It does not provide coverage for an overall cleaning; however, we would be happy to provide you with a referral to a service technician in your area who could provide this service for you. Please contact our Service Center at 1-800-686-5559 to request a technician referral.